Return & Shipping Policy
Our Return Policy: You have a 30-day window from the date of receiving your item to request a return.
To be eligible for a return, please ensure that your item meets the following criteria: it must be in the same condition as when you received it, unworn or unused, with tags still attached, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
To initiate a return, please contact us at hello@evoken.co.za. Please note that it is the customer’s responsibility to arrange and cover the cost of returning the item via their preferred courier. Returns received without prior authorization will not be accepted.
If you have any questions regarding the return process, feel free to reach out to us at hello@evoken.co.za.
Damages and Issues: Upon receiving your order, we kindly ask you to inspect the items immediately. If you discover any defects, damages, or if you receive the wrong item, please contact us right away. We will assess the issue and take the necessary steps to rectify it.
Exceptions/Non-Returnable Items: Certain items cannot be returned, including wall art prints and personalized items, as these are made to order. Please note that we do not keep stock.
Prints: Due to the customized nature of prints, we are unable to accept returns for them as they are all made-to-order products. Frames: If you have ordered an incorrect frame size or color, it must be returned for a replacement or refund. Please be aware that there will be an additional shipping fee for collecting the incorrect item and resending the correct one.
To be eligible for a return, please ensure that your item meets the following criteria: it must be in the same condition as when you received it, unworn or unused, with tags still attached, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
Damages and Issues: Upon receiving your order, we kindly ask you to inspect the items immediately. If you discover any defects, damages, or if you receive the wrong item, please contact us right away. We will assess the issue and take the necessary steps to rectify it.
Please note that sale items or gift cards are not eligible for return.
Exchanges: The most efficient way to get the item you desire is to return the item you currently have. Once the return is approved, you can make a separate purchase for the new item.
Refunds: Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund request. If approved, the refund will be automatically issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.