Privacy Policy
Protection of Personal Information Act (POPIA)
Customer Privacy Policy
This Privacy Policy explains how we collect, use, and disclose your personal information in compliance with the Protection of Personal Information Act (POPIA).
At Evoken, including our website www.evoken.co.za, we are committed to safeguarding your privacy and ensuring that your personal information is collected, used, and disclosed appropriately, lawfully, and transparently.
Definition of Personal Information
As defined by the Act, “personal information” refers to information relating to an identifiable, living, natural person, and, where applicable, an identifiable, existing juristic person. In addition to the POPIA definition, the company also includes the following items as personal information:
- All addresses, including residential, postal, and email addresses.
- Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.
About Evoken
Evoken is a small boutique art studio, born out of a passion for print, photography, and wall art. We print, frame, and package all our wall art prints and posters using select suppliers, located in Somerset West, Western Cape.
Information We Collect
We collect and process your personal information primarily to contact you, understand your requirements, and deliver services accordingly. For this purpose, we will collect contact details, including your name and, if applicable, your organization.
We gather information directly from you when you provide us with your personal details. Whenever possible, we will inform you about the information required and indicate which information is optional.
How We Use Your Information
We will use your personal information solely for the purposes for which it was collected and as agreed upon with you.
Disclosure of Information
We may disclose your personal information to our service providers involved in delivering products or services to you. We have agreements in place to ensure that these service providers comply with the privacy requirements outlined by the Protection of Personal Information Act.
We may disclose your information:
- When we have a duty or legal right to disclose under law or industry codes.
- When we believe it is necessary to protect our rights.
Information Security
We are legally obligated to provide adequate protection for the personal information we hold and prevent unauthorized access and use of such information. We continually review our security controls and processes to ensure the ongoing security of your personal information.
Our security policies and procedures cover:
- Physical security.
- Computer and network security.
- Access to personal information.
- Secure communications.
- Security when outsourcing activities or functions.
- Information retention and disposal.
- Acceptable usage of personal information.
- Governance and regulatory issues.
- Monitoring access and usage of private information.
- Investigation and response to security incidents.
When we engage with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure the secure handling of personal information for which we are responsible.
We will ensure that any recipient of your personal information agrees to treat it with the same level of protection as required by us.
Your Rights: Access to Information
You have the right to request a copy of the personal information we hold about you. To do so, simply contact us using the contact details provided on our website and specify the information you require. We will need a copy of your ID document to confirm your identity before providing the requested details of your personal information.
Please note that such access requests may be subject to the payment of a legally allowable fee.
Correction of Your Information
You have the right to request updates, corrections, or deletions of your personal information. We will require a copy of your ID document to confirm your identity before making any changes to the personal information we may hold about you. We appreciate your efforts to keep your personal information accurate.
How to Contact Us
If you have any inquiries about this Privacy Policy, need further information about our privacy practices, wish to withdraw consent, exercise preferences, or access or correct your personal information, please reach out to us using the contact details listed on our website.